Good and clear communication always requires a properly configured communication process. An excellent communication process utilizes not only the common channels of communication, such as e-mail and text messaging (SMS), but also modern communication channels such as social media. The configuration and management of such a complex process is an art all of itself. “My MultiChannel” was designed in order to simplify this process for businesses, such as service providers and mail order firms, insurers, banks, and webshops.

At the DRUPA 2016 tradeshow, AddCom will officially roll-out “My MultiChannel” in Europe. All of the above-mentioned types of businesses may easily expand their revenue model thanks to this new, web-based, on-line tool. This tool is perfectly equipped for the configuration of multichannel communication processes and multichannel transmission of various personalised and up-to-date forms of communication to different target groups. An example: A company involved in delivering a conventional printing service, may be able to utilize this tool to send e-mails for cus¬tomers as well as printed documents.

“My MultiChannel” readily connects to all globally available data and communication APIs. Moreover, “My MultiChannel” may be utilized in conjunction with data enrichment for design or modification of documents. It is able to apply ‘profiling’ based on existing databases of customers or prospects to improve interaction with customers and ensure that invoices are paid on time. Come and visit the AdComm stand 7a E31, for the ‘live’ demonstrations during DRUPA 2016. The launch of My MultiChannel is planned for May 31st, the first day of DRUPA 2016. Immediately following, it will be officially available for sharing with other interested parties.

For over 20 years, AddComm has been active in the field of document logistics ranging from printing on demand to the digital and physical transmission of documents. In the Netherlands, AddComm belongs to the top 5 companies actively involved in the field of document logistics. From day to day, they assist their customers in the professionalisation of their one-to-one communication. My MultiChannel is an illustration of this.